Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)
1. Are your fragrances original?
Yes, all our fragrances are 100% authentic and sourced from trusted suppliers. We guarantee quality and long-lasting scents with every purchase.
2. How long does delivery take?
Delivery typically takes 2–5 business days within South Africa, depending on your location. You’ll receive a tracking number once your order is shipped.
3. Do you offer cash on delivery?
Currently, we do not offer cash on delivery. All orders must be paid securely online before dispatch.
4. What payment methods do you accept?
We accept major payment options including debit/credit cards and secure online payment gateways.
5. Can I return or exchange a product?
Yes, we offer returns or exchanges within 7 days of delivery if the product is unused and in its original packaging.
6. What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll resolve it quickly with a replacement or refund.
7. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real time.
8. Do your perfumes last long?
Yes, our fragrances are carefully selected for long-lasting performance, ensuring you stay fresh and confident all day.